Travel-day questions, fast answers
Most things you'd ask our 24/7 team. Anything missing? Get in touch.
When will I be charged?+
We confirm and pay the operator at booking. If you cancel within the free-cancellation window (24h before drop-off), you get a full refund within 5 working days.
What if my flight is delayed?+
Park-and-ride and meet-and-greet operators automatically extend your stay free for the first 30 minutes. Beyond that, call your operator directly using the number on your booking confirmation page — they're the fastest route to extending the slot. For non-time-critical follow-up, use our contact form (categories: 'Issue at drop-off / pick-up' or 'I'm running late on return').
Can I edit my booking?+
Yes — change dates, times or vehicle reg up to 24 hours before drop-off in the Manage Booking area. Free of charge.
What's the difference between Park & Ride and Meet & Greet?+
Park & Ride: you park in an off-airport compound and a shuttle drops you at the terminal. Meet & Greet: a chauffeur meets you at the terminal and parks the car for you.
What is Park Mark?+
A British Parking Association accreditation for car parks that meet a published standard for safety, lighting, fencing and CCTV. Where an operator is Park Mark accredited, we flag it with a green badge on the listing — but not every operator carries it, so check the badge before booking if it matters to you.
Are independent operators safe to use?+
Every independent on Park4Travels is verified for insurance and operating licences before going live. Direct rates are typically 12–25% cheaper than aggregators.
How do I become an operator?+
Apply at /operators. We verify within 48 hours and your dashboard goes live with rate-loading and inventory tools.